Evidently, an awful lot of people seem to have astonishing
difficulty keeping hold of their laptops when traveling. I don't mean
dropping them, but rather losing them or having them stolen.
Laptop Loss in Airports
A Dell sponsored study
by the Ponemon Institute calculates that about 12,000 laptops a week
are lost by business travelers in US airports alone. Interestingly, the
problem is much worse at some airports than others, with LAX reporting
three times the frequency of laptop loss of Washington Dulles. On
average, only 33% of laptops within the Lost and Found departments in
airports are reclaimed.
The study report notes that over 70% of business travelers say they
feel rushed when trying to get on their flights, and 60% worry that
delays due to security checkpoints will cause them to miss their
flight.
The stress of rushing to catch a flight, combined with the number of
items business travelers typically carry (i.e., laptops, cell phones,
PDAs, briefcases, luggage, etc.), creates a situation conducive to
property loss, and the rate of loss may be exacerbated by checkpoint
security procedures that require passengers to separate from their
personal property during electronic scanning or pat-down
procedures.
Endangered Data
Perhaps even more alarmingly, over 53% of business travelers say
that their laptops contain confidential or sensitive information - but
65% of those travelers admit they don't secure the information
contained on their hard drives. More than 42% of respondents admit that
they do not back up the data in their laptops, which is high-risk
behavior whether you're on the road, at the office, or at home - and
not only with laptops.
According to Safeware Insurance Agency in Columbus, Ohio, more than
600,000 laptops are stolen or lost every year, with laptops used in
education facilities particularly vulnerable. Electronic Data Systems
Corporation estimates that each year, 10% of laptops are lost or stolen
and 15% fail, citing IDC statistics. According to market research firm
Gartner Group, the odds of a laptop being stolen in a given year are
also 1 in 10. I've seen other estimates of up to 1 million lost laptops
annually.
Whatever, there are an awful lot of laptops going missing, so
obviously people need to be doing a better job of keeping their laptops
secure and under a watchful eye.
Security Tips
An easy first step is to assure that every user account on your
notebook - especially those with admin access - requires a login
password.
The Ponemon Institute report offers the following suggestions and
tips for keeping your laptop and its precious data more secure.
- Label your laptop with your full contact information so that if the
device is found, airport personnel will be able to reach you or your
company quickly.
- Allow for enough check-in and boarding enough time. Airline travel
is a hassle that only gets worse, and stupid mistakes can be avoided if
you slow your pace.
- Carry less and think ahead. Have a well-thought-out strategy when
removing laptops and other possessions prior to screening at a security
checkpoint.
- Take appropriate security measures to protect your information.
Consider the use of encryption technologies and always - always
- back up your data.
- Think carefully about the information you carry on your laptop. Is
it really necessary to keep that much information accessible on your
computer?
- Know in advance who to call if you lose your laptop.
The Absolute Software Corporation, a provider of firmware-based,
patented, laptop theft recovery, data protection, and IT asset
management solutions, has also compiled a collection of 10 travel tips
to help ensure that your laptop gets to your destination with you
safely and securely.
- Back up valuable data before traveling. Back up your data as
frequently as possible to minimize the risk of data loss in the event
that your laptop is stolen. Use an encrypted flash drive to back up
sensitive or valuable files and keep it separate from your laptop.
Because the information stored on the laptop is often more valuable
than the laptop itself, it is important to treat the data with as much
care as possible.
(And with a Mac and OS X "Leopard" or "Snow Leopard", Time Machine
makes keeping regular backups simple so long as you have compatible
backup media available - small external hard drives are ideal for road
warriors - also stored separately from the computer.)
- Use laptop recovery and data protection software. Laptop
recovery tools are highly effective in the event thieves do make off
with your gear. If you've installed Absolute Software's Computrace LoJack
for Laptops, the Absolute Theft Recovery Team can use information
sent from the stolen laptop to track it down, assist your local police
in recovering it, and help prosecute the alleged thieves. And while the
laptop is being recovered, Absolute can remotely wipe sensitive
information from the hard drive, rendering it inaccessible to
thieves.
(LoJack is available for Macs running OS X 10.3 and later.)
- Don't put your laptop in your checked luggage. Checking your
laptop is a big gamble; always keep it with you. Apart from not having
your valuable and expensive gear under your control, baggage handlers
don't know what is in your bag. You run the risk of having your laptop
broken or stolen in transit. Keep your laptop inconspicuous. Absolute
Software recommends that laptops especially should always be carried in
nondescript carrying cases, such as backpacks or tote bags, rather than
of telltale laptop bags.
(MacBook Airs and the 13" MacBook Pros especially make stashing your
laptop unobtrusively in something like a beat-up attaché case or
accordion portfolio easy.)
Clearly label your laptop to distinguish
it from others at security checkpoints. When going through the
metal detectors, hold on to your laptop until the last second. Clearly
labeling the laptop itself will help you find it among other laptops
once through the metal detectors. Make sure to put your name, contact
information, and address on the label, as most airport lost-and-founds
won't power up the laptop to find out whom it belongs to out of privacy
concerns.
(Even better is a laptop customized with your company's colours, name,
and logo printed or painted on it, making it unlikely that anyone will
steal it because they won't want to want to carry such a conspicuous
item. Colorware offers corporate
branding as one of its customization services for Mac computers.
You can find out more about that here: )- Ask to put your laptop in the hotel safe when you're not using
it. Most hotels have a safe that guests can use in their room or at
the front desk. When making a reservation, ask whether the hotel offers
this service. If they do not, stow your laptop in a secure cabinet in
the room.
(Again, a small laptop like a MacBook Air or 13" MacBook Pro are
easy to stash. All Apple laptops (except for the MacBook Air) have anchors for Kensington
Notebook Locks. USB
port locks are also available from Kensington.
- If you are using a public computer, be aware of keyboard
loggers/trackers. Identity thieves will often install keyboard
loggers on public computers (like those in hotels or public libraries).
These programs invisibly track the keystrokes of unsuspecting victims.
A thief can come back at any time and see where you've been on the
Internet and gather the usernames and passwords you've entered.
- Do not log on to unsecured wireless networks. If the
wireless network you're logging on to doesn't require you to enter a
password, don't use it. Unsecured networks are a two-way street. While
anyone can access the network, anyone on the network may be able to
access your laptop, and subsequently your information.
- Don't access financial or bank records while traveling.
Avoid accessing financial or banking records while traveling,
especially on public wireless networks. This will help to prevent your
bank records and financial information from ending up in the wrong
hands.
- Deselect "remember me" when browsing the Internet. Clicking
"remember me" on websites, or allowing the Internet browser to remember
passwords or usernames, negates the security those username and
passwords offer. If a thief gets hold of your laptop, they will have
the ability to easily steal your online (and possibly offline) IDs and
passwords.
- Clear your history and cache after using a Web browser. Web
browsers remember everything about your session - even after you've
logged off. Before ending an Internet session, particularly on a public
computer, clear the private data (cookies, history, Internet files)
stored in the browser. This can be accessed through the "tools" menu on
most Internet browsers.
Much of this is just prudent common sense that, given the statistics
on laptop loss, seems to be less common than it might be.
