From my last article, Going Windows
Because No Mac Meets My Needs?, it might sound like I'm abandoning
the Mac. I'm not.
In fact, when dealing with other people's computing needs, I'd be
the first one to recommend a Mac. My recommendations have led to the
purchase of at least six Macs in the past few years, and they've mostly
been fairly reliable with a couple of minor issues.
Despite the fact that current Apple products don't satisfy my needs,
I still continue to recommend them to other people.
Power Mac G4
One of the first Macs I recommended that someone buy was an 867 MHz Quicksilver G4 tower
with a 17" LCD display toward the end of 2002. The machine came with a
60 GB hard drive and a 2x DVD-RW drive. At the time of purchase, we
upgraded the RAM to 1.25 GB and installed the latest version of Mac OS
X, 10.2.
The machine has since experienced two hardware failures - the hard
drive, roughly a year-and-a-half ago, and the DVD-RW drive shortly
after that. We replaced the small 60 GB drive with a much larger 120 GB
drive and installed Mac OS X 10.4 "Tiger". These upgrades improved
its performance, and replacing the DVD-RW drive with a faster 8x
dual-layer model from Pioneer extended the machine's life even
longer.
Essentially, it's up to just about any task that the latest Macs can
accomplish.
This machine is getting to be almost five years old, yet for woman
who uses it, it easily has another year or two of productive life left
in it.
12" PowerBook
Another machine that I recommended was a 1.5 GHz 12" PowerBook. A
friend of mine liked the size and looks of mine. Until then, he had
only used a PC with Windows, and due to lack of virus protection
software (and the fact that it was Windows ME), he wasn't too
happy.
I'd mentioned some of the features of the Mac that would benefit
him, and he ultimately ended up purchasing the Mac. It's generally been
decent, although there was one case of a CD getting stuck in the
machine's optical drive that required it being sent to Apple, in
addition to the battery recall that affected many 12" PowerBooks.
PC Problems
Most of the computers that I work on for people are be PCs, and they
tend to have the same problems - spyware, viruses, and file
corruption.
The main thing that concerns me about any computer, especially a
laptop, is the hardware. Regardless of whether it's a Mac or a PC,
there's bound to be some sort of hardware problem with a laptop that's
heavily used, whether it be something simple like scratches on the
casing or more frustrating, like a hard drive. For the reasons I
outlined last week, I tend to recommend Macs to people who won't be
carrying the computer around in a backpack and giving it heavy use.
MacBook
Last
year I recommended a MacBook to a friend who
was looking to replace her Pentium 4-based Sony Vaio that had begun
suffering from some serious overheating problems. After a month or so
of using the Mac, she swears she'll never buy anything else. Why?
Because of the software and the form factor of the computer itself.
The computer has never crashed (unlike her Sony). She doesn't have
to worry about spyware or viruses. It doesn't get too hot, like Pentium
4 laptops do. It's relatively durable compared to the Vaio. And it fits
in her backpack.
The things that concern me - mainly the glossy screen and the 1280 x
800 screen resolution - don't bother her, since she mainly uses it for
schoolwork, MSN, and Internet access. In her opinion, the screen is
brighter and easier to see because of the greater amount of
contrast.
Macs for the Mac OS
At this point, I recommend the Mac for it's main selling point - the
operating system. Even though I'll get paid for it, I hate removing
spyware and viruses or reinstalling Windows for the third time on a
brand new computer; it just seems like a waste of time to me.
I still feel that the Mac OS's structure is easier to understand,
problems are easier to fix when they arise, and the applications in
general are designed to be much more user-friendly and standard across
the board. For example, Photoshop will have better visual consistency,
with the same menus and dialogue box types, with something like
Microsoft
Word, even though they're from different software publishers. On
Windows, while some things may look similar, not everything adopts the
Windows XP style menus perfectly, and things can look slightly out of
place. Since Mac applications generally conform to a set of standards
established by Apple, things generally look pretty good (Firefox being one of the
few that doesn't - without the right skin, that is).
There's also the confusion issue. Adjusting the power management on
a Mac is pretty easy: There are a few sliders giving you the option of
when you want your computer to dim the screen, spin down the hard
drive, and, go to sleep.
Compare that with the whole "system performance profile" scheme that
Toshiba uses with its laptops. The idea is great - you're able to
control the system's performance at just about every level of battery
drain. For instance, if you want it to have full performance when the
battery is between 85 and 100%, mid-to-high performance when the
battery is between 65 and 85%, and low performance if the battery is
below 65%, you can do that. You can also set up as many different
profiles for playing DVDs, doing presentations, listening to MP3s, or
whatever else as you want. You can also spend an hour trying to figure
out how to just prevent the screen from dimming after two minutes if
you don't touch the computer, especially if you happen to change the
parameters for a profile that the computer's not even using at the
moment! Theoretically the drivers let you do a lot with the machine,
but if you don't know what you're doing or get confused easily, you'll
probably end up doing nothing with it.
Hardware/Software Integration
While we're on the subject of power management, I'll mention the
integration issue. Macs have always been excellent in regards to
hardware/software integration. Since Apple makes both the hardware and
software, they function extremely well together - so seamlessly, in
fact, that you'd never even notice their interaction.
On the other hand, my Toshiba takes several seconds after wakes up
from sleep mode to determine that it's running on battery power, so it
should slow the processor down and dim the screen. It does pretty much
the same thing at startup, and without the drivers installed you can't
adjust the screen brightness. The machine doesn't even give an accurate
reading for how much runtime is left on the battery.
This seems relatively typical of most inexpensive PC notebooks - but
for a computer that cost about as much as a MacBook Pro when it was
new, you'd expect a bit better.
However, IBM did a very successful job of integrating their power
management with Windows. In fact, you don't even need drivers for power
management on the older models like my 600E. Like a Mac, the computer
immediately detects that it's running on battery power when unplugged
(it even beeps to let you know), and the screen dims immediately. It's
elegant and easy to use, since there are really no options to deal with
other than what's in the Windows control panel - and judging by the
nearly 4 hours of battery life I get, it obviously works.
Of course, ThinkPads tend to carry Mac-like price tags, too.
The main thing that I go for when recommending a computer for
someone is whether the person will be happy using it and take pleasure
in being able to be productive on it and not have to spend more time
fixing it than actually working. That's the ultimate goal - to find a
machine that's right for the end user, something that people will be
impressed with.
A $599 Acer won't impress anyone, but that $1,099 MacBook will
impress everyone but the toughest of critics.
That said, apparently I'm one of the toughest.
