What Does Apple Do When It 'Reconditions' a
Laptop?
From James:
Hello,
Has LEM ever featured an article on what, exactly, goes on when
Apple "reconditions" a laptop?
I ask this because I'm wondering if LCD replacement is done
automatically as part of the "reconditioning" process.
Much to my embarrassment, I recently misread an email I received
concerning a "reconditioned" laptop. In my usual crushing stupidity, I
mistook "reconditioned" as "refurbished." And I'm afraid I've always
been of the understanding that "refurbishment" for consumer electronics
is little more than the unit in question receiving a shpritzing with
Formula 409.
(Well, not quite that minimal, but nothing all that extensive
either.)
Any roads, I would appreciate any light you and the LEM staff could
shed on this mysterious (to me) process.
Best,
James
Hi James,
Not to my knowledge, but I don't have encyclopedic
recall of the LEM archives.
There is no rigid universal definition of what
"refurbished" or "reconditioned" means, and it would vary widely anyway
in individual instances depending on the condition of the machine when
it entered the process.
However, LCD replacement would not be done unless
there was an obvious defect.
For example, this PowerBook G4 I'm typing on was an
Apple Certified Refurbished unit and showed no detectable evidence of
ever having been used at all. I expect that everything from machines
returned with defects, to open box demos and perhaps even some unused
remaindered older models enter the Apple Refurbished channel.
Apple
says:
Apple Certified Refurbished Products are
pre-owned Apple products that undergo Apple's stringent refurbishment
process prior to being offered for sale. These products have been
returned under Apple's Return and Refund Policies. While only some
units are returned due to technical issues, all units undergo Apple's
stringent quality refurbishment process.
Each Apple Certified Refurbished Product: is
fully tested (including full burn-in testing). is refurbished with
replacement parts for any defective modules identified in testing. is
put through a thorough cleaning process and inspection. is repackaged
(including appropriate manuals, cables, new boxes, etc.). includes the
operating software originally shipped with the unit and the custom
software offered with that system. See each products "Learn More" for
more details. is given a new refurbished part number and serial number.
is placed into a Final QA inspection prior to being added to sellable
refurbished stock.
Refurbishment procedures follow the same basic
technical guidelines as Apple's Finished Goods testing procedures.
However, "reseller refurbished" or "reconditioned"
units sold through other channels may have entirely different criteria
of what constitutes refurbishment or reconditioning.
Hope this helps,
Charles
Where Can I Find Tiger for My iBook?
From Jeff:
Hi Charles,
I ran across your site and am glad someone's doing this.
I have a white, G3, 600
MHz, dual-USB iBook that's, well, old. But I like it! No
motherboard problems, ever. The hard drive tanked once, but I survived,
and now it's better than ever. 12 compact inches of portable
goodness.
But now I need to run applications that use Tiger, and I understand
that I can run Tiger on my iBook (after I max out my RAM; currently 384
MB, and 10.2.8). Since I can't buy 10.4 anymore from a Licensed Apple
Retailer/Distributor (LARD), I have to get it from someone else
(non-LARD).
Am I correct in thinking that the Install disks for an eMac won't
work for my iBook? The Install disks aren't created equal, are they?
So, what should I be looking for if I go to eBay or elsewhere? Do you
know of a source for what I'm looking for?
Thanks,
Jeff
Hi Jeff,
My wife's 700 MHz G3 iBook is running
Mac OS X 10.4.11 beautifully, so I expect you will get very
satisfactory performance on your 600 MHz machine.
I do recommend upgrading your RAM to the maximum 640
MB supported. RAM is pretty cheap these days.
Regarding Mac OS X 10.4 install disks, the eMac
install disks almost certainly won't work with the iBook (Apple puts a
software block in software restore disks), but you should be able to
find remaindered generic Tiger install disks on the Web fairly easily -
eBay perhaps. However, I'm assuming that your iBook, like ours, has
only a plain-vanilla CD-ROM drive, and therein lies a problem. The
Tiger install disk is a DVD. (Of course, if your iBook does have a
combo drive, you're laughing.)
The workaround for CD-ROM equipped iBooks is to mount
another Mac that does have a DVD drive via FireWire Target Disk Mode
and use the drive in the other Mac to mount the Tiger install DVD. Just
choose your iBook's hard drive as the destination disk for the
installer and proceed as normal.
I actually did this "backwards", mounting the iBook
from my Pismo PowerBook
and installing Tiger that way. It worked out fine, but I now recommend
the more orthodox method.
Charles
Editor's note: Low End Mac publishes biweekly price
trackers for the Classic Mac OS, OS X 10.0-10.3, Tiger, and Leopard. dk
Pismo Processors Burning Out
From Michel:
Hi,
Here's a bit of advice to those that have a Pismo and want to
upgrade their batteries: don't buy them cheap on
eBay.
I have just replaced my burnt processor, and a couple of days later,
it died again! I have read somewhere that those cheap batteries
would be refurbished (which is okay with me), but instead of changing
the chip on it, they use the old one. I don't remember why, but because
of that, they would damage the computer.
I have used this battery for a few months before it killed my
processor.
I just thought the others should know.
Mike
Hi Mike,
Thanks for the cautionary advice.
I had not heard of an issue like this before.
Are you certain that it was the battery that killed
your processor (again)?
Charles
Certain? No. But that is the only explanation I can come up with.
I have just bought two 400 MHz processors on eBay. I'll test them
without my new battery....
Do you know any processor killers? Dead PRAM battery maybe, bad RAM,
etc.?
Thanks,
Mike
Hi Mike,
Dead PRAM would not kill the processor. Bad RAM would
only if it shorted out.
My guess is that there must be some sort of electrical
short in your computer that is destroying the processors. Pismo
processors are normally very reliable.
Charles
From Mike,
Hi Charles,
How about lack of thermal paste on the processor. I'm working on
this theory right now. I have played with those processors many time
over the years, and I have never paid attention to the thermal
paste....
By the way, would you know any cheap G4 upgrade for Pismos? I would
not pay $300 to upgrade a PB that is that old. Like many Pismo users, I
love mine too.
Thanks,
Mike
Hi Mike,
While using a sparing amount of thermal paste is
advisable, overheating to a degree that would destroy the processor
should be noticeable.
To the best of my knowledge, the least expensive Pismo
G4 upgrade is the one offered by Wegener Media, which
starts at $199 I have one of these in one of my Pismos and it works
great.
Charles
Political Discussion on Low End Mac
From James:
Hello,
I am writing in regards to the thread running thru LEM in the vein
of "Lib's are this, Rep's are that..." You had said that only one
person had objected to the politics on the site. So I thought I would
throw my hat in. I do not believe that being in one camp or the other
makes you more inclined to buy a certain computer, drive a certain car,
or drink a certain overpriced coffee than the other.
If there is one thing that should unite us in the face of everything
else we believe to be our morals and ideals is that we love Macs.
Simple. Why find more differences in other people on something that
should bring us together. It's bad enough when I hear the stereotypes
people give Mac owners if they are not into them. "Oh, they are so high
priced, only rich art majors use them."
Baloney, I'm a lower middle class black guy who scrapes his pennies
to get my hands on a used Mac every couple years. Not because I think
it sets me in a better class of people. It's because I love the
interface and stability of the platform. Because I love the sense of
community I get when I find other enthusiast in my day to day workings.
And to see others trying to segregate and declare that more of one type
of people use the platform than another... To tell the truth, it makes
me a bit sad. There is no way we can foster open discussion and
exchange tips and info if we alienate people before they even get a
chance to put their toes in the water so to speak.
Sorry I ran on so long, but I have read your page and this site for
a long time. Most of the hardware I have bought have been on
recommendations I have seen on this site. But I can't see how these
kind of discussions contribute to the site.
James
Hi James,
I agree with you that political persuasions are not
determinant of one's choice of computer platform, and that was
essentially my argument in the column that initiated
this discussion.
It's undeniable that demographic categories that tend
to be liberal are strongly represented on the Mac, but so are an awful
lot of conservatives Mac-users, and a lot of liberals use Windows
PCs.
I use the Mac because it's a great tool that does what
I need it to do more elegantly than I think Windows or Linux would, not
as a political statement.
However, the "Macs are liberals' computers" trope has
been out there for a long time and seems to show no signs of going away
any time soon. And, of course, Steve Jobs is self-described as a
liberal Democrat, and Al Gore is on the Apple board. Those matters, as
well as the market research study I was addressing in my column, are
topical in the Mac community, and I think fair ball for discussion on
LEM.
Even within a single party context, the Mac vs. PC
dialectic has a way of showing up. Check out this New York Times piece:
Is Obama
a Mac and Clinton a PC?
Charles
From James
I agree with you on all points. My contention is that we know these
things are going to happen more frequently, since we are in a political
season in this country, and we will be bombarded everywhere we go for
the near future with things like the link above shows. I was just
saying I would hope it would not take up too big a space in the mailbag
in this site. Course I'm not helping by replying, but it would be rude
of me not to.
Hi James,
I appreciate your courtesy and I agree with you that
neither LEM nor the Mailbag should become routine political debate
forums. (Horrors!)
However, what does one do with Mac-relevant and
topical stories like
Rush Limbaugh's public appeal to Steve Jobs last week?
;-)
Charles
Regarding Politics on Low End Mac
From Brian:
I respectfully disagree with Adam's email about politics on Low End
Mac. Although politics and political discussions usually make my
eyes glaze over and have me ready to hit the back button on Safari, I
applaud you for your efforts to introduce more than just the "normal"
commentary regarding Macs and Mac users.
There's always a place on Low End Mac for these and other kinds of
unique discussions, as they will always center on us, the Mac user. My
hat's off to you, even when I cringe when I see the labels "liberal"
and "conservative" :)
Keep up the great work!
Brian
Thanks for the vote of confidence, Brian!
Charles
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