Are you running the Genesis with the side cover
installed? DayStar recommends the side cover be installed
whenever the Genesis is running for optimum cooling.
Are you running with the latest versions of the
DayStar MP software? (MP Startup 1.2.1, DayStar Dual or
Quad Processor HAL 1.4.8, Multiprocessing API Library
1.4).
Are you having problems with Photoshop 4.0? Be sure
that the 'Multiprocessor Accelerator' is NOT installed in
the Photoshop 4.0 Extensions folder.
Are all of your external connections secure? Power,
keyboard, mouse, video.
Are you standardized on one formatting utility for
all hard drives, arrays and removable devices?
Are you using the highest quality and fastest memory
possible in your Genesis? DayStar recommends a speed of
60ns or faster and 2K refresh cycle parts for all DIMMs
installed in the Genesis.
Have you tried clearing Parameter RAM (PRAM)? Perform
this task by simultaneously pressing (COMMAND) + (OPTION)
+ (P) + (R) during startup. Continue holding down the
keys until the Genesis BONGS three times.
Have you tried resetting the Cuda chip? (Power down
the Genesis, disconnect the power cord on the center left
side of the logic board, just above the processor card
(Genesis MP) and on the lower left corner of the logic
board (Genesis LT).
Have you verified you are using known good external
SCSI cables and termination?
Is the processor card securely seated in the logic
board slot? If necessary, remove and re-seat the
processor card to verify that it is securely seated.
Are all your DIMM modules securely seated in the
logic board sockets? If necessary, remove and re-seat the
DIMM modules to verify that they are securely
seated.
Are all your PCI cards securely seated in the logic
board sockets? If necessary, remove and reseat the PCI
cards to verify that they are securely seated.
Do you have a complex system? (lots of RAM and PCI
cards). Try removing all but one DIMM module, and all but
the main video card to determine if one of your DIMM
modules or PCI cards is at fault.
Genesis MP/LT DIMM
Troubleshooting FAQ
DayStar Genesis MP/LT machines are high performance
workstations requiring the highest quality DIMMs. To ensure
that your machine provides maximum reliability, DayStar
recommends a speed of 60ns or faster using 2K refresh cycle
parts for all DIMMs installed in the Genesis. These
specifications are identical to Apples specifications for
all PCI based Macintosh machines.
What speed and refresh rate is recommended for DIMMs
used in the Genesis: 2/26/97
The Genesis requires the highest quality and fastest
memory possible. DayStar recommends a speed of 60ns or
faster using 2K refresh cycle parts for all DIMMs
installed in the Genesis.
Genesis starts up on a warm boot, but will not start up
on a cold boot: 2/19/97
Cold boot the Genesis with the DIMMs NOT interleaved
by removing all but one DIMM
If Genesis boots cold, replace one DIMM at a time,
interleaving the DIMMs and cold boot to isolate the bad
DIMM
The Genesis will not interleave DIMMs: 2/26/97
Verify that the DIMMs are from the same manufacturer.
Be sure they physically look the same and the chips on
the modules of both DIMMs are manufactured by the same
vendor. Also, be sure they are the same speed and refresh
rate (I.E. - 60ns, 2K refresh cycle parts).
The Genesis MP will randomly crash and freeze.
Check the manufacturer of DIMMs in the Genesis MP.
There are two types of Newer Technology 64 MB DIMMs. They
both unfortunately have the same part number. If there is
not a Newer Tech. name anywhere on the DIMM, they need to
be replaced with the other style of Newer Technology 64
MB DIMM. The correct ones will have Newer Tech. printed
on the upper center of the DIMM.
DIMM installation in the Genesis: 2/26/97
The preferred location of DIMM modules is to install
the DIMMs in matched pairs from largest size to smallest
size, and to start in the top slots and work your way
down.
Genesis MP Troubleshooting
FAQ
No BONG when powering up the Genesis MP:
Reset the Cuda chip (Power down the Genesis MP,
disconnect the power cord then press and hold the button
for ten seconds). The Cuda button is small and red and is
located on the center left side of the logic board, just
above the processor card.
Reseat the nPOWER card
Reseat the video card
Reseat the ROM SIMM (if present)
Disconnect SCSI devices
Remove all PCI cards
The system shuts down intermittently:
Ensure that all air vents are not obstructed
Ensure both fans are operable
If problem is a possible thermal protection shut
down, allow the system to cool for 30 minutes before
continuing troubleshooting procedures
Ensure the power cord is properly connected
Reset the Cuda chip (Power down the Genesis MP,
disconnect the power cord and then press and hold the
button for ten seconds). The Cuda button is small and red
and is located on the center left side of the logic
board, just above the processor card.
The system intermittently crashes or hangs:
Verify the Genesis MP is booting from System v7.5.5
or later
Verify the INITs in your System Folder are compatible
(contact software manufacturer) Reboot with extensions
off to determine if system extensions are cause of
problem
Remove preferences folder from system folder and
reboot to determine if a corrupt preference is causing
the problem
Remove fonts folder from system folder and reboot to
determine if a corrupt font is causing problem
Clear Parameter RAM (PRAM)? Perform this task by
simultaneously pressing (COMMAND) + (OPTION) + (P) + (R)
during startup. Continue holding down the keys until the
Genesis BONGS three times.
Perform a clean install of the system software.
(refer to the User Guide)
Reset the Cuda chip (Power down the Genesis MP,
disconnect the power cord then press and hold the button
for ten seconds). The Cuda button is small and red and is
located on the center left side of the logic board, just
above the processor card.
Remove and test all DIMMs by replacing one at a time.
Replace any defective DIMMs
Ensure all processors are available by utilizing the
Genesis MP Control Utility
Ensure all processors are functional by utilizing
PowerFrax
Remove any additional PCI cards to determine if a
card is defective
During startup, the following message appears: "This
startup disk will not work on this Macintosh
model.....":
Verify the startup volume is working
Verify that the system software is v7.5.5 or
later
Perform a clean install of the system software (refer
to the User Guide)
The system provides the correct startup sequence but no
video is apparent on the display:
Reset the Cuda chip (Power down the Genesis MP,
disconnect the power cord then press and hold the button
for ten seconds). The Cuda button is small and red and is
located on the center left side of the logic board, just
above the processor card.
Remove and test all DIMMs by replacing one at a time.
Replace any defective DIMMs
Relocate DIMMs to a different location
Reseat the video card
Reseat the nPOWER card
Reseat the ROM SIMM (if present)
The system provides the correct startup sequence but the
video is continuously rolling, perform the following
procedures:
If your monitor requires a sync on green signal, be
sure your graphics card provides it
If you are using a cable adapter with switchable
resolutions, be sure it is set to a resolution that both
the card and monitor support
Reseat the video card
Reseat the nPOWER card
Reseat the ROM SIMM (if present)
Clear Parameter RAM (PRAM)? Perform this task by
simultaneously pressing (COMMAND) + (OPTION) + (P) + (R)
during startup. Continue holding down the keys until the
Genesis BONGS three times.
Check video card manual for startup synching
options
The internal floppy disk drive is inoperable:
Check the floppy disk drive with a known-good
diskette
Check to be sure cable is plugged in at the floppy
disk drive and the motherboard
Run the Floppy Drive Clean option in TechTool 1.1.3
ftp://members.aol.com/micromat/
Replace the floppy drive cable
Replace the floppy disk drive
A diskette ejects during system startup displaying a
blinking floppy icon with an "X" or "?"
Ensure you have a known-good startup diskette
A new Disk Tools diskette can be created from the
Genesis CD if the machine is operational
The floppy drive does not eject the floppy
diskette:
Power off the computer. Hold down the mouse button
while powering up
Use a paper clip to manually eject the floppy
diskette
The floppy drive attempts to eject the diskette but
cannot, perform the following procedures:
Ensure the front panel correctly aligns with the
floppy drive
Use a paper clip to manually eject the floppy
diskette
Ensure the diskette is in good condition
Replace the floppy disk drive
The floppy drive runs continuously:
Check the floppy disk drive with a known-good
diskette
Replace the floppy disk drive
The floppy drive will not format a High Density (HD)
diskette:
Check the floppy disk drive with a known-good
diskette
Install the PowerMac Format Patch located on the
DayStar 3.3 CD or on our Web Page
Internal boot hard drive doesn't spin:
Check with another power connector on the power cable
assembly
Check with a known-good hard drive
Replace the hard drive
Internal boot hard drive spins but will not boot:
Ensure no device on the SCSI chain is set for address
number seven
Verify there are no duplicate SCSI device
addresses
Verify that only the last device in the SCSI chain is
terminated and is on the last connector on the SCSI
ribbon cable.
Ensure SCSI devices are being recognized at the
correct addresses by utilizing the Genesis MP Control
utility
Run Disk First Aid to verify the condition of the
drive's directory structure
Check with a known-good hard drive
Update Hard Disk Driver
Reinstall System software
Initialize the drive using the formatting software
provided with the Genesis MP or your own formatter if
other than FWB (refer to the User Guide for instruction).
Reinstall System software
Replace the SCSI cable
Replace the hard drive
The hard drive doesn't appear on the desktop:
Verify there are no duplicate SCSI device
addresses.
Mount the drive by utilizing the Genesis MP
control.
Run Disk First Aid to verify the condition of the
drive's directory structure.
Back up hard drive if needed.
Initialize the drive using the formatting software
provided with the Genesis MP (refer to the User Guide for
instruction).
Check with a known-good hard drive.
Replace the SCSI cable.
Replace the hard drive.
The system boots but other hard drives don't appear on
the desktop:
Verify the other hard drives are spinning up. If it
is an internal hard drive and it is not spinning up, try
using another power connector.
Verify there are no duplicate SCSI device
addresses
Mount the drive by utilizing the Genesis MP Control
utility
Run Disk First Aid to verify the condition of the
drive's directory structure
Back up hard drive if needed
Initialize the drive using the formatting software
provided with the Genesis MP or your own formatter if
other than FWB (refer to the User Guide for
instruction)
Check with a known-good hard drive
Replace the SCSI cable
Replace the hard drive
Cursor doesn't move:
Remove all ADB dongles and reboot
Check the mouse and keyboard connections
Inspect the inside of the mouse device for buildup of
dirt or other contaminants, Clean if necessary
If the mouse was connected to a keyboard, connect the
mouse to another port on the keyboard
If problem is not resolved, connect mouse directly to
the computer
Replace the keyboard cable if the mouse functions
when connected directly to the computer
If replacement of the keyboard cable does not solve
the problem, replace the keyboard
If the mouse device doesn't work while directly
connected to the computer, replace the mouse
Cursor moves, but the mouse button doesn't have a
clicking effect:
Boot from a floppy or bootable CD to eliminate
possible system software corruption
Check with a known-good mouse device, if this works,
replace the mouse
There is no response to any key pressed on the
keyboard:
Check the cable connection to the keyboard and the
connection to the computers ADB port
Remove all ADB dongles and reboot
Check with a known-good keyboard
Replace the keyboard cable
Replace the keyboard
The Genesis MP doesn't display the CD-ROM icon once a CD
has been inserted in the drive:
Check with a known-good compact disc
Verify the CD-ROM software is installed (CD-ROM
Toolkit)
Check power and SCSI connections to the CD-ROM
drive
Reinstall the CD-ROM software
Replace the SCSI data cable
Replace the CD-ROM Drive
The Genesis MP crashes with a Type 11 error:
Delete the preferences for the application that is
crashing
Reboot with extensions off to determine if system
extensions are cause of problem
Perform a Clean install of the system software using
the latest Genesis MP CD (3.3 is the latest)
Perform a Clean install of the system software using
the latest Genesis MP CD (3.3 is the latest)
The Genesis MP will not multiprocess in Photoshop:
Verify that the Genesis MP is running Photoshop
version 3.0.5 or greater
Verify that there is only one 'Multiprocessor
Accelerator' extension in the Photoshop Plug-ins folder
(version 3.0.5), and that it is the most recent
(1.0.2)
Verify that there is only one 'Multiprocessor
Extension' extension in the Photoshop Plug-ins folder and
that the 'Multiprocessor Accelerator' extension is NOT
installed (version 4.0)
Verify that the path to the Plug-ins folder in
Photoshop is set to the correct Plug-ins folder
See related article 'Photoshop MP
Troubleshooting'
Long PCI cards will not fit in the Genesis MP (Not
enough space): 2/19/97
The Genesis MP will need the newer style PCI card
guide bracket. You can identify the newer style bracket
by looking to see if the bracket has three holes in it
where it mounts up to the fan assembly.
HDT ToolKit 2.0.5 and MicroNet DataDock conflict:
2/26/97
An incompatibility between FWB's Hard Disk ToolKit
and MicroNet's DataDock adapter card, will be resolved in
a new version of MicroNet's software (PowerRaven 3.07 and
Diskworks 3.11). The symptom is that any disk, removable
or fixed, that has the 2.0.5 FWB driver on it may cause
an unimplemented trap or Type 10 error if mounted on a
machine with the DataDock attached. The workaround is to
be sure that all of your Hard Drives internal and
external are formatted with the same formatting software.
If you are using a MicroNet DataDock, for example, all of
your Hard Drives should be formatted with Power
Raven.
The Genesis MP Freezes at the Grey screen on Startup
with an FWB PCI JackHammer SCSI Card installed: 2/26/97
The ROM version of the FWB PCI JackHammer SCSI Card
must be 1.1.4 or greater in order to prevent a freeze on
startup in the Genesis MP. The software is available on
StreamLogics Web page. http://www.sledgehammer.com/ftp/jackhammer/pcijack1.1.4.sea.hqx Once the new software is installed, open the PCI SCSI
JackHammerTM Control Panel and a dialog box will appear
asking if you want to update the ROM.
ThunderPower 30 vs. Thunder 30 or ThunderColor 30 in the
Genesis MP: 3/4/97
For those seeking top performance in all applications
in Genesis MP CPU's 132 MHz and faster, Radius recommends
the ThunderPower series.
TechTool Pro's Level 2 Cache test fails on the Genesis
MP: 3/21/97
TechTool Pro's Level 2 Cache test is unreliable while
running in the Genesis MP. A report has been sent to
MicroMat on this issue.
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